Helplines and Online Support

Listed here is a small sample of information commonly requested by MindLine callers. If you can't find what you are looking for give our staff a call. They can help you find the most appropriate and up to date information that's right for you.

  • Mental Health Helplines

    • CALM (Campaign Against Living Miserable)

      CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

      Helpline open from 5pm–midnight.

      Telephone: 0800 58 58 58
    • ChildLine

      Confidential free telephone counselling service for children about any issue, open 24 hours a day.

      Telephone: 0800 1111
    • Family Lives

      Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

      Telephone: 0808 800 2222
    • Hopeline UK

      HOPELineUK is a confidential support and advice service for:
      -Young people under the age of 35 who may be having thoughts of suicide
      -Anyone concerned a young person may be having thoughts of suicide.

      Telephone: 0800 068 4141
    • Mind

      Mind is the National Mental Health charity. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

    • Samaritans

      24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

      Telephone: 116 123 (Freephone)
    • Self Injury Support

      Offers emotional support, listening and signposting to women of any age affected by self injury Callers from Wales can access any of our services Self Injury Support is a national charity that offers support to women and girls, with a particular focus on self-injury, (often called self-harm). They also provide information resources and training.

      Telephone: 0808 800 8088 / 011 7927 9600
  • Specialist and Condition Specific Helplines

    • Alzheimers Society

      Alzheimers Society are there for anyone affected by dementia, and do everything they can to keep people with dementia connected to their lives and the people who matter most. Services include dementia support, national helpline, dementia café, information programme and singing for the brain.

      Alzheimers Society have local offices in:

      Carlisle - 01228 819 299

      Workington - 01900 607 280

      Kendal - 01539 742 631

      Telephone: 01539 742 631
    • Anorexia & Bulimia Care (ABC)

      ABC provides on-going care, emotional support and practical guidance for anyone affected by eating disorders. They support and care for those struggling personally, and resource and equip parents, families, friends and professionals.

    • Anxiety UK (was National Phobic Society)

      Helpline opening times: Monday to Friday 9:30–17:30

      Anxiety UK works to relieve and support those living with anxiety and anxiety-based depression by providing information, support and understanding via an extensive range of services

      Telephone: 08444 775 774 / 07537 416905 (SMS Service)
    • Beating Eating Disorder (Beat)

      Beat is the UK’s eating disorder charity. They provide information and support through Helplines which people can call, text or email; online support including information, message boards and online support groups; and Helpfinder, an online directory of support services.

      Adult Helpline: 0345 634 1414 or email help@b-eat.co.uk

      Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

    • Bipolar UK

      Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

      There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

      Telephone: 0845 4349913
    • CALM (Campaign Against Living Miserable)

      CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

      Helpline open from 5pm–midnight.

      Telephone: 0800 58 58 58
    • Child Bereavement UK

      Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. They provide confidential support, information and guidance to families and professionals. Their professionally trained bereavement support workers are available to take calls 9am-5pm Monday-Friday.

      Telephone: 0800 02 88840
    • Family Lives

      Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

      Telephone: 0808 800 2222
    • FRANK

      FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

      Telephone: 01768 245 486
    • Miscarriage Assocaition

      Miscarriage Assocaition provide a helpline for people who have been afected by miscariage.

      Telephone: 01924 20 799 (Helpline)
    • Missing People

      Missing People provide a helpline giving support for families of missing children.

      Telephone: 0808 800 7070 (24 hour Helpline) / 0500 700 700
    • National Association for People Abused in Childhood

      Support, advice and guidance for adult survivors of any form of childhood abuse – sexual, physical or emotional.

      Telephone: 0800 085 3330 (FREE infoline)
    • SAFA Cumbria (Self Harm Awareness For All)

      SAFA is a team of qualified staff committed to making a positive difference to the lives of individuals who self harm and to those who support them.

      Barrow : 01229 832269
      Carlisle : 01228 319711

      Telephone: 01229 319711
    • Self Injury Support

      Offers emotional support, listening and signposting to women of any age affected by self injury Callers from Wales can access any of our services Self Injury Support is a national charity that offers support to women and girls, with a particular focus on self-injury, (often called self-harm). They also provide information resources and training.

      Telephone: 0808 800 8088 / 011 7927 9600
    • Survivors of Bereavement by Suicide

      SOBS exist to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide. Their National helpline is listed below, or you can call their local team: Paul (07896 703757); John (07572 975721)

      Telephone: 0844 5616855
  • Suicide prevention Helplines

    • CALM (Campaign Against Living Miserable)

      CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

      Helpline open from 5pm–midnight.

      Telephone: 0800 58 58 58
    • Hopeline UK

      HOPELineUK is a confidential support and advice service for:
      -Young people under the age of 35 who may be having thoughts of suicide
      -Anyone concerned a young person may be having thoughts of suicide.

      Telephone: 0800 068 4141
    • Samaritans

      24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

      Telephone: 116 123 (Freephone)
  • Online Support Communities

    • Beating Eating Disorder (Beat)

      Beat is the UK’s eating disorder charity. They provide information and support through Helplines which people can call, text or email; online support including information, message boards and online support groups; and Helpfinder, an online directory of support services.

      Adult Helpline: 0345 634 1414 or email help@b-eat.co.uk

      Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

    • Bipolar UK

      Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

      There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

      Telephone: 0845 4349913
    • Elefriends

      Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard.

    • National Self Harm Network

      An online forum supporting individuals who self harm to reduce emotional distress and improve their quality of life. The forum provides crisis support, information and resources,
      advice, discussions and distractions. Closely monitored, available 24/7.

  • Helplines - Young People

    • ChildLine

      Confidential free telephone counselling service for children about any issue, open 24 hours a day.

      Telephone: 0800 1111
    • FRANK

      FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

      Telephone: 01768 245 486
    • Get Connected

      Get Connected is the UK's free, confidential helpline service for young people under 25 who need help, but don't know where to turn. they offer support around a range of issues including: Abuse and violence, Bullying/Harassment/Discrimination, Citizenship and cultural issues, Crime the law and your rights, Drink, drugs and addictions, Education and training, Families and care, Feelings, mental health and wellbeing, Gender identity and sexual orientation, Harming yourself, Housing and homelessness, Money, Debt and Benefits, Physical health, Sex, relationships and pregnancy, Work and Unemployment.

      Telephone: 0808 808 4994
    • Hopeline UK

      HOPELineUK is a confidential support and advice service for:
      -Young people under the age of 35 who may be having thoughts of suicide
      -Anyone concerned a young person may be having thoughts of suicide.

      Telephone: 0800 068 4141
    • Kidscape

      Kidscape equip young people, parents and professionals with the skills to tackle bullying and safeguarding issues across the UK

      Telephone: 08451 205 204
    • Winston's Wish

      Winston’s Wish is the leading childhood bereavement charity in the UK.

      Telephone: 0845 203 0405 (Helpline) / 01242 515157 (Office)

Your feedback is important to us. Click here to take a short survey.

© MindLine Cumbria 2016 - 2017. All rights reserved.
Carlisle Eden Mind, Charity No. 1113649, Company No. 5689607
Copyright © Carlisle Eden Mind 2012 - 2016. All rights reserved