Helplines & Online Support

CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

Helpline open from 5pm–midnight.

Confidential free telephone counselling service for children about any issue, open 24 hours a day.

Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

HOPELineUK is a confidential support and advice service for:
-Young people under the age of 35 who may be having thoughts of suicide
-Anyone concerned a young person may be having thoughts of suicide.

Mind is the National Mental Health charity. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

Offers emotional support, listening and signposting to women of any age affected by self injury Callers from Wales can access any of our services Self Injury Support is a national charity that offers support to women and girls, with a particular focus on self-injury, (often called self-harm). They also provide information resources and training.

Alzheimers Society are there for anyone affected by dementia, and do everything they can to keep people with dementia connected to their lives and the people who matter most. Services include dementia support, national helpline, dementia café, information programme and singing for the brain.

Alzheimers Society have local offices in:

Carlisle - 01228 819 299

Workington - 01900 607 280

Kendal - 01539 742 631

ABC provides on-going care, emotional support and practical guidance for anyone affected by eating disorders. They support and care for those struggling personally, and resource and equip parents, families, friends and professionals.

Helpline opening times: Monday to Friday 9:30–17:30

Anxiety UK works to relieve and support those living with anxiety and anxiety-based depression by providing information, support and understanding via an extensive range of services

Beat is the UK’s eating disorder charity. They provide information and support through Helplines which people can call, text or email; online support including information, message boards and online support groups; and Helpfinder, an online directory of support services.

Adult Helpline: 0345 634 1414 or email help@b-eat.co.uk

Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

Helpline open from 5pm–midnight.

Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. They provide confidential support, information and guidance to families and professionals. Their professionally trained bereavement support workers are available to take calls 9am-5pm Monday-Friday.

Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

Miscarriage Assocaition provide a helpline for people who have been afected by miscariage.

Missing People provide a helpline giving support for families of missing children.

Support, advice and guidance for adult survivors of any form of childhood abuse – sexual, physical or emotional.

SAFA is a team of qualified staff committed to making a positive difference to the lives of individuals who self harm and to those who support them.

Offers emotional support, listening and signposting to women of any age affected by self injury Callers from Wales can access any of our services Self Injury Support is a national charity that offers support to women and girls, with a particular focus on self-injury, (often called self-harm). They also provide information resources and training.

SOBS exist to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide. Their National helpline is listed below, or you can call their local team: Paul (07896 703757); John (07572 975721)

CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

Helpline open from 5pm–midnight.

HOPELineUK is a confidential support and advice service for:
-Young people under the age of 35 who may be having thoughts of suicide
-Anyone concerned a young person may be having thoughts of suicide.

24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

Beat is the UK’s eating disorder charity. They provide information and support through Helplines which people can call, text or email; online support including information, message boards and online support groups; and Helpfinder, an online directory of support services.

Adult Helpline: 0345 634 1414 or email help@b-eat.co.uk

Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard.

An online forum supporting individuals who self harm to reduce emotional distress and improve their quality of life. The forum provides crisis support, information and resources,
advice, discussions and distractions. Closely monitored, available 24/7.

Confidential free telephone counselling service for children about any issue, open 24 hours a day.

FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

Get Connected is the UK's free, confidential helpline service for young people under 25 who need help, but don't know where to turn. they offer support around a range of issues including: Abuse and violence, Bullying/Harassment/Discrimination, Citizenship and cultural issues, Crime the law and your rights, Drink, drugs and addictions, Education and training, Families and care, Feelings, mental health and wellbeing, Gender identity and sexual orientation, Harming yourself, Housing and homelessness, Money, Debt and Benefits, Physical health, Sex, relationships and pregnancy, Work and Unemployment.

HOPELineUK is a confidential support and advice service for:
-Young people under the age of 35 who may be having thoughts of suicide
-Anyone concerned a young person may be having thoughts of suicide.

Kidscape equip young people, parents and professionals with the skills to tackle bullying and safeguarding issues across the UK

Winston’s Wish is the leading childhood bereavement charity in the UK.