Your call will be taken by a trained staff member who will provide you with relevant information, help you explore your options, understand your problems better, or simply just be there to listen. It can take a lot of courage to ask for help, or to talk about what’s troubling you, and it’s fine to take your time and start wherever you need to.
We find that most calls about information, services and support can be dealt with immediately. Sometimes though we may ask your permission to research your enquiry and call you back. This allows us time to consult our broader team of staff, other relevant organisations and to ensure we are getting you the most up to date and relevant information possible.
We are an independent and confidential service. We are not part of, or answerable to, the NHS or Social Services. We will give impartial information, guidance and support focused on your best interests and will strive to ensure you are informed about your full range of options regarding any situation you call us about.