Frequently Asked Questions

If your question is not answered here, please get in touch and our team will help you in any way possible.

Contact us

How much will it cost to call/text?

Phone calls from UK landlines are charged at local rates. Charges from mobile telephones vary considerably. The charge for your call will depend on your mobile phone provider and the contract that you have with them. Mind does not get any money from telephone calls.

Each text message you send us will be charged at your standard network rate. If you have free text messages as part of your contract, or a bundle, your text to Mind will be free.

What can I expect when I call you?

Your call will be taken by a trained staff member who will provide you with relevant information, help you explore your options, understand your problems better, or simply just be there to listen. It can take a lot of courage to ask for help, or to talk about what’s troubling you, and it’s fine to take your time and start wherever you need to.

We find that most calls about information, services and support can be dealt with immediately. Sometimes though we may ask your permission to research your enquiry and call you back. This allows us time to consult our broader team of staff, other relevant organisations and to ensure we are getting you the most up to date and relevant information possible.

We are an independent and confidential service. We are not part of, or answerable to, the NHS or Social Services. We will give impartial information, guidance and support focused on your best interests and will strive to ensure you are informed about your full range of options regarding any situation you call us about.

How quickly will I get through to you?

Is my call confidential?

Can you help me in an emergency or crisis?

How does the text service work?

You've asked me questions for statistics, what will you use these for?

Feedback, comments and complaints?

How do I make a donation to your work?

Quality assurance?

© MindLine Cumbria 2016 - 2024. All rights reserved.
Carlisle Eden Mind, Charity No. 1113649, Company No. 5689607
Copyright © Carlisle Eden Mind 2012 - 2016. All rights reserved