Emergency & Crisis Support

A full list of the Services provided by the NHS in North Cumbria, with links to information on what each service provides, and how to contact them.

CAMHS is a service for children, young people and families with significant, severe, complex or persistent emotional, mental health, psychological and/or relationship difficulties. 

The Carleton Clinic in Carlisle provides Hospital Services for people with mental health needs, learning disabilities and problems with substance misuse. 

The Patient Experience Team recognise that as a patient, relative or carer, sometimes you may need to turn to someone for help. The Patient Experience Team provides a confidential advice and support service, helping you to resolve any concerns you may have. The team includes Complaints, Patient Advice and Liaison (PALS), Involvement and Engagement of people who use our services and their carers, volunteers and members of the Trust.

The Community Partnership Foundation Trust is committed to ensuring equality for people who don't speak English as their first language, or who may prefer information in other formats. The staff involved in your care can arrange for an interpreter in any language, including British Sign Language.

Offers signposting and information to young peopla bout a range of issues, including Feelings, Bullying, Sexual Health, Smoking, Asthma, Diabetes, Healthy Eating, Drugs & Alcohol, and Self Harm.

First Step is part of Cumbria Partnership NHS Foundation Trust and provides free, talking therapies to adults in Cumbria with depression and anxiety disorders. First Step can help with a range of common mental health problems including mild to moderate depression, anxiety disorders (such as chronic worry, panic attacks, health anxiety and obsessions), mild bulimia, anger or sleep problems.

Furness General Hospital is operated by University Hospitals of Morecambe Bay NHS Foundation Trust. There are two psychiatric wards with ths Hospital, Dova Unit (01229 404353) https://www.cumbriapartnership.nhs.uk/where-we-work/dova-unit, and Ramsey Unit (01229 484000) https://www.cumbriapartnership.nhs.uk/where-we-work/ramsey-unit.

Your local pharmacist can also give you expert and confidential advice and treatment without an appointment.

West Cumberland Hospital is a general hospital providing a 24-hour A&E, a consultant-led maternity unit and special care baby unit, acute mental health ward, a range of specialist clinical services and an outpatients service in Whitehaven. West Cumberland Hospital's acute mental health ward (Yewdale) can be contacted on 01228 602000.

Westmorland General Hospital is operated by University Hospitals of Morecambe Bay NHS Foundation Trust - which provides a comprehensive range of acute and support hospital services for around 350,000 people across North Lancashire and South Cumbria. Westmorland General Hospital's mental health unit (Kentmere) can be contacted on 01539 795204.

A full list of the Services provided by the NHS in South Cumbria, with links to information on what each service provides, and how to contact them.

South Cumbria Community Children and Young People’s Services

CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

Helpline open from 5pm–midnight.

Confidential free telephone counselling service for children about any issue, open 24 hours a day.

Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

HOPELineUK is a confidential support and advice service for:
-Young people under the age of 35 who may be having thoughts of suicide
-Anyone concerned a young person may be having thoughts of suicide.

Mind is the National Mental Health charity. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

Offers emotional support, listening and signposting to women of any age affected by self injury Callers from Wales can access any of our services Self Injury Support is a national charity that offers support to women and girls, with a particular focus on self-injury, (often called self-harm). They also provide information resources and training.

CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

Helpline open from 5pm–midnight.

HOPELineUK is a confidential support and advice service for:
-Young people under the age of 35 who may be having thoughts of suicide
-Anyone concerned a young person may be having thoughts of suicide.

24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

Within Cumbria we have various hospitals providing A&E Services, such as Barrow, Carlisle, Kendal, and Whitehaven. Use the search function on the web link provided to locate your nearest A&E, and get directions.

If you are dealing with a medical emergency, someone is seriously ill or injured and their life is at risk, call 999. Stay on the phone with the operater until help arrives.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Cumbria Out of Hours GP Service, providing out of hours care for any urgent but non life-threatening conditions.

Your local pharmacist can also give you expert and confidential advice and treatment without an appointment.

Contact details for local Adult Social Care Offices in Cumberland

Adult Social Care is responsible for providing you with help to access the care and support you need, giving information, signposting, advice, and assessments. They can also help any member of the public or family who is worried about the safety of a vulnerable adult living in Cumbria. If you are at risk or suspect someone is at risk, don't ignore it. Your first point of call should be your local Adult Social Care office.

If you have a serious concern about a child or young person that needs immediate protection you contact the Cumbria Safeguarding Hub.

Provide advocacy for children in need and looked after in Cumbria.

NHS Cumbria CCG has a key role in preventing and responding to harm, neglect and abuse of adults and children. Use this recourse to access policies, strategies and other useful Safeguarding documents.

For anyone who needs advice, help or information regarding a child's welfare and for those who want to report concerns they have about a child or young person at risk of abuse.

Contact details for local Adult Social Care Offices in Westmoorland and Furness

Adult Social Care is responsible for providing you with help to access the care and support you need, giving information, signposting, advice, and assessments. They can also help any member of the public or family who is worried about the safety of a vulnerable adult living in Cumbria. If you are at risk or suspect someone is at risk, don't ignore it. Your first point of call should be your local Adult Social Care office.