• Mental Health Information - Types of mental health problems

    • Anorexia & Bulimia Care (ABC)

      ABC provides on-going care, emotional support and practical guidance for anyone affected by eating disorders. They support and care for those struggling personally, and resource and equip parents, families, friends and professionals.

    • Anxiety UK (was National Phobic Society)

      Helpline opening times: Monday to Friday 9:30–17:30

      Anxiety UK works to relieve and support those living with anxiety and anxiety-based depression by providing information, support and understanding via an extensive range of services

      Telephone: 08444 775 774 / 07537 416905 (SMS Service)
    • Beating Eating Disorder (Beat)

      Beat is the UK’s eating disorder charity. They provide information and support through Helplines which people can call, text or email; online support including information, message boards and online support groups; and Helpfinder, an online directory of support services.

      Adult Helpline: 0345 634 1414 or email help@b-eat.co.uk

      Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

    • Bipolar UK

      Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

      There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

      Telephone: 0845 4349913
    • Mind

      Mind is the National Mental Health charity. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

  • Drugs and Alcohol Support

    • CADAS

      Cadas provides free and confidential services across Cumbria to people who are experiencing a drug and alcohol problem, and to those who support someone with a drug and/or alcohol problem. They offer information and advice, one to one support, fmaily support, mediation, and more.

      CADAS have Centres in:

      Carlisle - 01228 544140

      Workington - 01900 608498

      Barrow - 01229 811111

      Kendal - 01539 725534

      Telephone: 0300 111 4002
    • Alcoholics Anonymous

      Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

      Local meetings of AA can be found through the "Find a Meeting" function on their website.

      Telephone: 0800 9177 650
    • Carleton Clinic

      The Carleton Clinic in Carlisle provides Hospital Services for people with mental health needs, learning disabilities and problems with substance misuse. 

      The units at the Hospital include: Acorn Centre, Edenwood, Hadrian Unit,Oakwood, Rowanwood, Ruskin Unit

    • FRANK

      FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

      Telephone: 01768 245 486
  • Sexual Abuse and Sexual Violence

    • Cumbria Rape Crisis Counselling Service - The Bridgeway

      The Bridgeway is a dedicated service that helps men, women, children and young people in Cumbria who have been raped or sexually assaulted, either recently or in the past.
      They offer a safe and non-judgemental environment that focuses on your needs. They aim to provide you with information about the options available to you and will support you in the decisions that you make.
      Services include emotional and practical support, counselling, immediate health care, and forensic evidence collection. Where they don't provide the services you require at The Bridgeway, we know what other support is available and can help you to access it.

      Telephone: 01900 829729
    • Safety Net

      Safety Net Advice and Support Centre is an organisation with our clients at the centre of all that we do. We work with Children, Young People and Adults who have suffered Rape, Sexual Abuse and Domestic Violence in Cumbria.

      Telephone: 01228 515859
    • Freedom Project West Cumbria

      Provides a confidential helpline and domestic abuse counselling for domestic abuse victims within the boroughs of Copeland & Allerdale in West Cumbria.

      Telephone: 01900 67167
    • Women’s Aid

      A national domestic violence charity, providing information, support, and a helpline.

  • Domestic Violence Support

    • Civil Legal Advice

      Help with finding a lawyer free of charge, confidential legal aid advice service.

      Telephone: 0345 345 4345
    • Cumbria Family Law

      Solicitors in specialising in Family Law and Divorce.

      Telephone: 01228 829530
    • Let Go Cumbria

      Independent Domestic Violence advisors for victims of domestic abuse who are either still in the abusive relationship or have left the relationship. Provides floating support and telephone support, advisors attend regular confidential meetings with professionals and police from the community to support victim safety. Can liaise with housing associations, police, community safety officers, courts, family support centres and other professionals on behalf of victims.

      Contact details for your local Let Go office are available on the webpage provided.

      Telephone: West Cumbria: 01900 842991 / South Cumbria 01229 582386
    • Women’s Aid

      A national domestic violence charity, providing information, support, and a helpline.

  • Advocacy

    • Your Voice Independent Mental Health Advocacy

      Independent Mental Health Advocacy for individuals detained under the Mental Health Act; Advocacy for Children and Young People 11-18. We can help you to understand your rights, work out what you want to say, help you share your views, wishes and feelings, look at your options and look for a solution. We can make sure you have your voice and views heard.

      Telephone: 0300 120103
  • Employment

    • ACAS

      ACAS provide information, advice, and other services for employees and employers  to help prevent or resolve workplace problems.

      Telephone: 0845 226 0040
    • Advice Now

      Advicenow is an independent, not-for-profit website, providing accurate information on rights and the law. They aim to ensure that everybody has access to clear and effective guidance to help them deal with law-related issues.

    • Benefits Advice Service Carlisle

      The Carlisle benefits advice team are specialist welfare rights advisors who provide a comprehensive advice service on the whole range of benefits provided by the Department for Work and Pensions, Cumbria County Council and Carlisle City Council.

      Advisors can:

      -Give advice on the claiming of benefits such as Universal Credit, Employment & Support Allowance, Income Support, Jobseeker’s Allowance, Personal Independence Payment, Housing Benefit, Council Tax Reduction, Social fund payments and Welfare Assistance Scheme

      -Check whether you are receiving your correct entitlement to benefit
      help with appeals, mandatory reconsiderations and reviews 

      -Help with appeals, mandatory reconsiderations and reviews

    • Carlisle Key

      The aim of Carlisle Key is to help young people towards independent living through a Drop In service and 1 to 1 support. 

      Telephone: 01228 595 566
    • Civil Legal Advice

      Help with finding a lawyer free of charge, confidential legal aid advice service.

      Telephone: 0345 345 4345
    • Cumbria Law Centre

      Cumbria Law Centre is a community organisation offering free legal advice and representation to people who live or work in the county. Areas of advice given include Housing, Debt, Welfare Benefits, and Employment.

      Telephone: 01228 515129
    • Directgov

      A government site with information on government services, and money, tax and benefits.

    • Inspira

      Inspira work for clients and communities in Cumbria and across the UK, managing and delivering services to young people and adults to help them develop their personal and employability skills. They work across different dimensions of people’s lives – family, health services, schools, friends, leisure activities, housing, careers, further education, and specific needs relating to social and community issues, criminal justice and homelessness.

      Inspira have office in Barrow, Carlisle, Kendal, Maryport, Whitehaven, and Workington.

       

      Telephone: 01229 824052
    • Prince's Trust

      The Prince's Trust help young people aged 13 to 30 get into jobs, education and training.

    • Citizens Advice Bureau

      The Citizens Advice (CAB) service offers practical, up-to-date information and advice on a wide range of topics, including: debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Follow the link to find your nearest centre.

      Telephone: 03444 111 444
  • Carer Support

    • Cumbria Local Safeguarding Children Board

      If you have a serious concern about a child or young person that needs immediate protection you contact the Cumbria Safeguarding Hub.

    • Parent Helpline

      Young Minds Parent Helpline offer free, confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25. Monday to Friday 9.30am – 4pm, free for mobiles and landlines

      Telephone: 0808 802 5544
    • Young Minds

      YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people.

      Telephone: 020 7089 5050
    • Child Bereavement UK

      Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. They provide confidential support, information and guidance to families and professionals. Their professionally trained bereavement support workers are available to take calls 9am-5pm Monday-Friday.

      Telephone: 0800 02 88840
    • Adult Social Care

      Contact details for local Adult Social Care Offices in Cumbria.

      Adult Social Care is part of Cumbria County Council and is responsible for providing you with help to access the care and support you need, giving information, signposting, advice, and assessments. They can also help any member of the public or family who is worried about the safety of a vulnerable adult living in Cumbria. If you are at risk or suspect someone is at risk, don't ignore it. Your first point of call should be your local Adult Social Care office.

      Telephone: 01900 706301
    • Carers UK

      Carers UK offer advice, information, and support to carers. 

      Telephone: 0808 808 7777
    • Carlisle Carers

      Carlisle Carers provide a range of services to support and enhance the lives of unpaid carers of all ages throughout the city and the north east of Cumbria.

      Telephone: 01228 542156
    • Family Lives

      Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

      Telephone: 0808 800 2222
    • South Lakeland Carers

      South Lakeland Carers is an independent, local charity and network partner of Carers Trust. We provide a range of services to support and enhance the lives of unpaid carers of all ages throughout South Lakeland.

      Telephone: 01539 815970
    • Survivors of Bereavement by Suicide

      SOBS exist to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide. Their National helpline is listed below, or you can call their local team: Paul (07896 703757); John (07572 975721)

      Telephone: 0844 5616855
    • West Cumbria Carers

      West Cumbria Carers provides support to carers who look after a family member, relative, friend or neighbor who could not manage without their help. The organisation provides services to carers in the districts of Allerdale and Copeland in the county of Cumbria.

      Telephone: 01900 821976
  • Suicide Prevention

    • Samaritans

      24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

      Telephone: 116 123 (Freephone)
    • CHOC (Cumbria Health On Call)

      Cumbria Out of Hours GP Service, providing out of hours care for any urgent but non life-threatening conditions.

      Telephone: 0300 024 7247
    • Papyrus

      Uk Charity dedicated to prevention of young suicide.

      Telephone: 0800 068 41 41
    • SAFA Cumbria (Self Harm Awareness For All)

      SAFA is a team of qualified staff committed to making a positive difference to the lives of individuals who self harm and to those who support them.

      Barrow : 01229 832269
      Carlisle : 01228 319711

      Telephone: 01229 319711
    • Survivors of Bereavement by Suicide

      SOBS exist to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide. Their National helpline is listed below, or you can call their local team: Paul (07896 703757); John (07572 975721)

      Telephone: 0844 5616855
    • Hopeline UK

      HOPELineUK is a confidential support and advice service for:
      -Young people under the age of 35 who may be having thoughts of suicide
      -Anyone concerned a young person may be having thoughts of suicide.

      Telephone: 0800 068 4141
  • Debt and Financial Advice

    • Advice Now

      Advicenow is an independent, not-for-profit website, providing accurate information on rights and the law. They aim to ensure that everybody has access to clear and effective guidance to help them deal with law-related issues.

    • Benefits Advice Service Carlisle

      The Carlisle benefits advice team are specialist welfare rights advisors who provide a comprehensive advice service on the whole range of benefits provided by the Department for Work and Pensions, Cumbria County Council and Carlisle City Council.

      Advisors can:

      -Give advice on the claiming of benefits such as Universal Credit, Employment & Support Allowance, Income Support, Jobseeker’s Allowance, Personal Independence Payment, Housing Benefit, Council Tax Reduction, Social fund payments and Welfare Assistance Scheme

      -Check whether you are receiving your correct entitlement to benefit
      help with appeals, mandatory reconsiderations and reviews 

      -Help with appeals, mandatory reconsiderations and reviews

    • Cumbria Advice Network (CAN)

      Cumbria Advice Network brings together information on services in Cumbria offering support and adivce on a range of matters including Debt and money advice, Consumer Disability, Domestic and Sexual Violence, Education, Employment, Ex-Services, Family and personal, Housing, Immigration, Flooding, Welfare benefits.

    • Carlisle Key

      The aim of Carlisle Key is to help young people towards independent living through a Drop In service and 1 to 1 support. 

      Telephone: 01228 595 566
    • Civil Legal Advice

      Help with finding a lawyer free of charge, confidential legal aid advice service.

      Telephone: 0345 345 4345
    • Cumbria Law Centre

      Cumbria Law Centre is a community organisation offering free legal advice and representation to people who live or work in the county. Areas of advice given include Housing, Debt, Welfare Benefits, and Employment.

      Telephone: 01228 515129
    • Directgov

      A government site with information on government services, and money, tax and benefits.

    • Money Advice Service

      Free, impartial, private & confidential service delivered by a trained Money Adviser on an organisations site(s), on a one to one basis in private meeting rooms. Advice on debt and budgeting to providing advice & guidance on benefits, pensions, mortgages, savings and investments & redundancy.

      Telephone: 07850917299
    • Step Change Debt Charity

      Free advice on problem debt based on what's best for you.

    • The National Debtline

      Part of the Money Advice Trust. Free, confidential and independent advice for people affected by debt.

      Telephone: 0808 808 4000
    • Citizens Advice Bureau

      The Citizens Advice (CAB) service offers practical, up-to-date information and advice on a wide range of topics, including: debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Follow the link to find your nearest centre.

      Telephone: 03444 111 444
  • Housing and Tenancy Advice

    • CASS

      CASS support people who are homeless and may be at risk, have a history of offending, have alcohol or other drug related difficulties, and can provide temporary accomodation.

    • Croftlands Trust

      Welcome to Croftlands Trust. We've been providing support for the people of Cumbria since 1986. As a registered charity we provide a range of services for adults with mental health issues, complex needs, substance misuse, and age-related difficulties.

      Telephone: 01228 592325
    • Impact Housing Association

      Housing provider operating throughout Cumbria.

    • Carlisle Key

      The aim of Carlisle Key is to help young people towards independent living through a Drop In service and 1 to 1 support. 

      Telephone: 01228 595 566
    • Advice Now

      Advicenow is an independent, not-for-profit website, providing accurate information on rights and the law. They aim to ensure that everybody has access to clear and effective guidance to help them deal with law-related issues.

    • Cumbria Advice Network (CAN)

      Cumbria Advice Network brings together information on services in Cumbria offering support and adivce on a range of matters including Debt and money advice, Consumer Disability, Domestic and Sexual Violence, Education, Employment, Ex-Services, Family and personal, Housing, Immigration, Flooding, Welfare benefits.

    • Civil Legal Advice

      Help with finding a lawyer free of charge, confidential legal aid advice service.

      Telephone: 0345 345 4345
    • Cumbria Law Centre

      Cumbria Law Centre is a community organisation offering free legal advice and representation to people who live or work in the county. Areas of advice given include Housing, Debt, Welfare Benefits, and Employment.

      Telephone: 01228 515129
    • Directgov

      A government site with information on government services, and money, tax and benefits.

    • Inspira

      Inspira work for clients and communities in Cumbria and across the UK, managing and delivering services to young people and adults to help them develop their personal and employability skills. They work across different dimensions of people’s lives – family, health services, schools, friends, leisure activities, housing, careers, further education, and specific needs relating to social and community issues, criminal justice and homelessness.

      Inspira have office in Barrow, Carlisle, Kendal, Maryport, Whitehaven, and Workington.

       

      Telephone: 01229 824052
    • The Oaklea Trust Floating Support

      The Oaklea Trust is a charitable organisation whose sole purpose is to give vulnerable people the opportunity to live and work as independently as possible within their community. Their services include help with Managing money, benefits and budgeting
      Visiting the doctor and medical appointments, Taking part in sports and activities, and more.

      Telephone: 01228 221548
    • Citizens Advice Bureau

      The Citizens Advice (CAB) service offers practical, up-to-date information and advice on a wide range of topics, including: debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Follow the link to find your nearest centre.

      Telephone: 03444 111 444
  • Citizens Advice Bureau

  • Local Mind's

    • Carlisle Eden Mind

      Carlisle Eden Mind provide a range of services including Independant Mental Health Advocacy, Young Person's Advocacy, Mental Health Training, and Volunteering Opportunities.

      Telephone: 01228 543 354
    • South Lakeland Mind

      South Lakeland Mind is the local Mental Health charity in South Lakeland. They offer services such as training, befirending, drop in, and counselling.

      Telephone: 01539 740591
    • Ulverson Mind

      Ulvertson Mind is the local mental health charity in Ulverston. They offer services including information service, informal advocacy, drop in, men's group, women's group, and listening ear.

      Telephone: 01229 581578
    • Mind In Furness

      Mind In Furness is the local mental health charity in Furness. They provide services including Women's Group, Men's Group, Hearing Voices Group, and Recovery Star Program.

      Telephone: 01229 827094
    • Mind In West Cumbria

      Mind in West cumbria are the local Mental Health charity in West cumbria. they provide services such as Community groups, Counselling, Dancing FEAT, Drop-in, Family Support Project, Outdoor activities.

      Telephone: 01900 66518
  • Mental Health Information - Young People

    • ChildLine

      Confidential free telephone counselling service for children about any issue, open 24 hours a day.

      Telephone: 0800 1111
    • Cumbria Partnership – Life is a Rollercoaster

      Offers signposting and information to young peopla bout a range of issues, including Feelings, Bullying, Sexual Health, Smoking, Asthma, Diabetes, Healthy Eating, Drugs & Alcohol, and Self Harm.

    • FRANK

      FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

      Telephone: 01768 245 486
    • Get Connected

      Get Connected is the UK's free, confidential helpline service for young people under 25 who need help, but don't know where to turn. they offer support around a range of issues including: Abuse and violence, Bullying/Harassment/Discrimination, Citizenship and cultural issues, Crime the law and your rights, Drink, drugs and addictions, Education and training, Families and care, Feelings, mental health and wellbeing, Gender identity and sexual orientation, Harming yourself, Housing and homelessness, Money, Debt and Benefits, Physical health, Sex, relationships and pregnancy, Work and Unemployment.

      Telephone: 0808 808 4994
    • Inspira

      Inspira work for clients and communities in Cumbria and across the UK, managing and delivering services to young people and adults to help them develop their personal and employability skills. They work across different dimensions of people’s lives – family, health services, schools, friends, leisure activities, housing, careers, further education, and specific needs relating to social and community issues, criminal justice and homelessness.

      Inspira have office in Barrow, Carlisle, Kendal, Maryport, Whitehaven, and Workington.

       

      Telephone: 01229 824052
    • Mind

      Mind is the National Mental Health charity. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

    • Papyrus

      Uk Charity dedicated to prevention of young suicide.

      Telephone: 0800 068 41 41
    • Well at School

      Supporting children affected by a medical or mental health condition while they are in school. Information and resources on a range of medical and mental health conditions affecting children. Advice from medical consultants, teachers and students on supporting children with a medical or mental health condition while they are at school.

    • Winston's Wish

      Winston’s Wish is the leading childhood bereavement charity in the UK.

      Telephone: 0845 203 0405 (Helpline) / 01242 515157 (Office)
    • Young Minds

      YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people.

      Telephone: 020 7089 5050
    • Young People First

      Young People First support young people with learning difficulties age 10-18 to:
      – get more confidence
      – feel more included and
      – be able to express their views.

      Telephone: 01228 550696
  • Mental Health Information - Drugs and treatments

  • Mental Health Information - Helping someone else

  • Mental Health Information - Legal Rights

    • Complaints and Patient Advice and Liaison Service

      The Patient Experience Team recognise that as a patient, relative or carer, sometimes you may need to turn to someone for help. The Patient Experience Team provides a confidential advice and support service, helping you to resolve any concerns you may have. The team includes Complaints, Patient Advice and Liaison (PALS), Involvement and Engagement of people who use our services and their carers, volunteers and members of the Trust.

      Telephone: 0800 633 5547 (Free phone); 01228 608257 (Landline phone); 07827 312 699 (Text Contact)
    • Mind

      Mind is the National Mental Health charity. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

  • Counselling Services

    • Borderline Counselling Services

      A team of professionally trained counsellors based in Carlisle who provide a counselling and training service across north Cumbria and south Scotland.

      Borderline offers counselling across a broad range of issues including:

      Abuse, Anger, Anxiety, Bereavement, Bullying, Depression, Loss, Low Self Esteem, Relationship or Family Difficulties, Self Harm, Stress, Post Traumatic Stress Disorder (PTSD), Obsessive Compulsive Disorder (OCD), Phobias, Post abortion, Work Related Issues.

      Telephone: 01228 596900
    • Child and Adolescent Mental Health Service (CAMHS)

      CAMHS is a service for children, young people and families with significant, severe, complex or persistent emotional, mental health, psychological and/or relationship difficulties. 

      Local CAMHS contact details:

      CAMHS East (Carlisle & Eden) - 01228 603017 or camhs.east1@nhs.net

      CAMHS West (Copeland & Allerdale - including Millom) - 01900 705800 camhs.west1@nhs.net

      CAMHS South (South Lakes & Furness) - 01229 402696 camhssouth@nhs.net

    • First Step

      First Step is part of Cumbria Partnership NHS Foundation Trust and provides free, talking therapies to adults in Cumbria with depression and anxiety disorders. First Step can help with a range of common mental health problems including mild to moderate depression, anxiety disorders (such as chronic worry, panic attacks, health anxiety and obsessions), mild bulimia, anger or sleep problems.

    • SAFA Cumbria (Self Harm Awareness For All)

      SAFA is a team of qualified staff committed to making a positive difference to the lives of individuals who self harm and to those who support them.

      Barrow : 01229 832269
      Carlisle : 01228 319711

      Telephone: 01229 319711
  • Foodbanks

    • Victim Support

      • Civil Legal Advice

        Help with finding a lawyer free of charge, confidential legal aid advice service.

        Telephone: 0345 345 4345
      • Cumbria Rape Crisis Counselling Service - The Bridgeway

        The Bridgeway is a dedicated service that helps men, women, children and young people in Cumbria who have been raped or sexually assaulted, either recently or in the past.
        They offer a safe and non-judgemental environment that focuses on your needs. They aim to provide you with information about the options available to you and will support you in the decisions that you make.
        Services include emotional and practical support, counselling, immediate health care, and forensic evidence collection. Where they don't provide the services you require at The Bridgeway, we know what other support is available and can help you to access it.

        Telephone: 01900 829729
      • Freedom Project West Cumbria

        Provides a confidential helpline and domestic abuse counselling for domestic abuse victims within the boroughs of Copeland & Allerdale in West Cumbria.

        Telephone: 01900 67167
      • Hate Incident and Hate Crime reporting

        Hate incident: This is any incident where a person has been targeted because of their race, nationality, religion, disability, gender or age, or because they are lesbian, gay, bisexual or transgender. If you have witnessed or been the victim of a hate incident then please report it. The information will be recorded and used by the Police and partner organisations to provide help and support to the victim, deal with the person(s) responsible and prevent similar incidents happening in the future. All incidents are taken very seriously and treated in the strictest confidence.

        In an emergency call 999 to contact the Police or Call Crimestoppers on 0800 555 111

      • Safety Net

        Safety Net Advice and Support Centre is an organisation with our clients at the centre of all that we do. We work with Children, Young People and Adults who have suffered Rape, Sexual Abuse and Domestic Violence in Cumbria.

        Telephone: 01228 515859
      • Victim Support

        Victim Support is a charity that provides support and information to people affected by crime, including rape and sexual abuse, as a victim or a witness. The website provides details of local support branches.

        Telephone: 0845 30 30 900
      • Women’s Aid

        A national domestic violence charity, providing information, support, and a helpline.

    • Mental Health Services - Adults

      • Complaints and Patient Advice and Liaison Service

        The Patient Experience Team recognise that as a patient, relative or carer, sometimes you may need to turn to someone for help. The Patient Experience Team provides a confidential advice and support service, helping you to resolve any concerns you may have. The team includes Complaints, Patient Advice and Liaison (PALS), Involvement and Engagement of people who use our services and their carers, volunteers and members of the Trust.

        Telephone: 0800 633 5547 (Free phone); 01228 608257 (Landline phone); 07827 312 699 (Text Contact)
      • First Step

        First Step is part of Cumbria Partnership NHS Foundation Trust and provides free, talking therapies to adults in Cumbria with depression and anxiety disorders. First Step can help with a range of common mental health problems including mild to moderate depression, anxiety disorders (such as chronic worry, panic attacks, health anxiety and obsessions), mild bulimia, anger or sleep problems.

      • Growing Well

        If you are an adult (age 17+) who is experiencing mental health problems, then we may be able to support you. The majority of people who come to us find that being part of Growing Well helps their mental health. We help you to learn how to manage and recover from depression, anxiety and other mental health symptoms.

        We are a working farm, where you can get involved with growing and cooking organic vegetables. This can involve working outside, in our yurts, or in the office. Don’t worry if mobility is an issue, or you are a wheelchair user. We are accessible to everyone.

        Telephone: 015395 61777
      • Making Space

        Making Space mental health services provide person-centred support for people living with a range of mental health conditions, whether mild to moderate, complex, challenging or long-term. Services avaiable in cumbria can be found through the search function on their website.

        Telephone: 01925 571 680
      • SAFA Cumbria (Self Harm Awareness For All)

        SAFA is a team of qualified staff committed to making a positive difference to the lives of individuals who self harm and to those who support them.

        Barrow : 01229 832269
        Carlisle : 01228 319711

        Telephone: 01229 319711
      • A-Z of NHS Services in Cumbria

        A full list of the Services provided by the NHS in Cumbria, with links to information on what each service provides, and how to contact them.

    • NHS Mental Health Services

      • A-Z of NHS Services in Cumbria

        A full list of the Services provided by the NHS in Cumbria, with links to information on what each service provides, and how to contact them.

      • Child and Adolescent Mental Health Service (CAMHS)

        CAMHS is a service for children, young people and families with significant, severe, complex or persistent emotional, mental health, psychological and/or relationship difficulties. 

        Local CAMHS contact details:

        CAMHS East (Carlisle & Eden) - 01228 603017 or camhs.east1@nhs.net

        CAMHS West (Copeland & Allerdale - including Millom) - 01900 705800 camhs.west1@nhs.net

        CAMHS South (South Lakes & Furness) - 01229 402696 camhssouth@nhs.net

      • Carleton Clinic

        The Carleton Clinic in Carlisle provides Hospital Services for people with mental health needs, learning disabilities and problems with substance misuse. 

        The units at the Hospital include: Acorn Centre, Edenwood, Hadrian Unit,Oakwood, Rowanwood, Ruskin Unit

      • Complaints and Patient Advice and Liaison Service

        The Patient Experience Team recognise that as a patient, relative or carer, sometimes you may need to turn to someone for help. The Patient Experience Team provides a confidential advice and support service, helping you to resolve any concerns you may have. The team includes Complaints, Patient Advice and Liaison (PALS), Involvement and Engagement of people who use our services and their carers, volunteers and members of the Trust.

        Telephone: 0800 633 5547 (Free phone); 01228 608257 (Landline phone); 07827 312 699 (Text Contact)
      • CPFT - Interpreter and Translation Services

        The Community Partnership Foundation Trust is committed to ensuring equality for people who don't speak English as their first language, or who may prefer information in other formats. The staff involved in your care can arrange for an interpreter in any language, including British Sign Language.

        Telephone: 01228 603890
      • Cumbria Partnership – Life is a Rollercoaster

        Offers signposting and information to young peopla bout a range of issues, including Feelings, Bullying, Sexual Health, Smoking, Asthma, Diabetes, Healthy Eating, Drugs & Alcohol, and Self Harm.

      • First Step

        First Step is part of Cumbria Partnership NHS Foundation Trust and provides free, talking therapies to adults in Cumbria with depression and anxiety disorders. First Step can help with a range of common mental health problems including mild to moderate depression, anxiety disorders (such as chronic worry, panic attacks, health anxiety and obsessions), mild bulimia, anger or sleep problems.

      • Furness General Hospital

        Furness General Hospital is operated by University Hospitals of Morecambe Bay NHS Foundation Trust. There are two psychiatric wards with ths Hospital, Dova Unit (01229 404353) https://www.cumbriapartnership.nhs.uk/where-we-work/dova-unit, and Ramsey Unit (01229 484000) https://www.cumbriapartnership.nhs.uk/where-we-work/ramsey-unit.

        Telephone: 01229 404353 / 01229 404355
      • Local Pharmacy

        Your local pharmacist can also give you expert and confidential advice and treatment without an appointment.

      • West Cumberland Hospital

        West Cumberland Hospital is a general hospital providing a 24-hour A&E, a consultant-led maternity unit and special care baby unit, acute mental health ward, a range of specialist clinical services and an outpatients service in Whitehaven. West Cumberland Hospital's acute mental health ward (Yewdale) can be contacted on 01228 602000.

        Telephone: 01228 602000
      • Westmorland General Hospital

        Westmorland General Hospital is operated by University Hospitals of Morecambe Bay NHS Foundation Trust - which provides a comprehensive range of acute and support hospital services for around 350,000 people across North Lancashire and South Cumbria. Westmorland General Hospital's mental health unit (Kentmere) can be contacted on 01539 795204.

        Telephone: 01539 732288
    • Mental Health Helplines

      • CALM (Campaign Against Living Miserable)

        CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

        Helpline open from 5pm–midnight.

        Telephone: 0800 58 58 58
      • ChildLine

        Confidential free telephone counselling service for children about any issue, open 24 hours a day.

        Telephone: 0800 1111
      • Family Lives

        Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

        Telephone: 0808 800 2222
      • Hopeline UK

        HOPELineUK is a confidential support and advice service for:
        -Young people under the age of 35 who may be having thoughts of suicide
        -Anyone concerned a young person may be having thoughts of suicide.

        Telephone: 0800 068 4141
      • Mind

        Mind is the National Mental Health charity. We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding.

      • Samaritans

        24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

        Telephone: 116 123 (Freephone)
      • Self Injury Support

        Offers emotional support, listening and signposting to women of any age affected by self injury Callers from Wales can access any of our services Self Injury Support is a national charity that offers support to women and girls, with a particular focus on self-injury, (often called self-harm). They also provide information resources and training.

        Telephone: 0808 800 8088 / 011 7927 9600
    • Mental Health Support Groups

      • Creative Wellbeing

        Creative Wellbeing provides sessional activities in a broad range of creative subjects, as a means to enhancing personal wellbeing. Community sessions are free to attend and offer the opportunity to meet people from the adult community in a non judgemental and positively focussed forum.

        Improving wellbeing through creativity. Learn new skills, make new friends and explore your creativity. Join us for a wide range of free creative activities for everyone 16 years and up in a range of venues.

        Telephone: 07510 530052
      • Dancing Recall

        The Dancing Recall: Making Connections programme offers people living with dementia dancing sessions and the chance to improve concentration and responsiveness as well as overall mobility, enabling people to express themselves more fully. Uses colour equipment, story and song.

        Telephone: Daphne Cushnie: 01539 822606 / Susie Tate: 01434 345736
      • Elefriends

        Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard.

      • Growing Well

        If you are an adult (age 17+) who is experiencing mental health problems, then we may be able to support you. The majority of people who come to us find that being part of Growing Well helps their mental health. We help you to learn how to manage and recover from depression, anxiety and other mental health symptoms.

        We are a working farm, where you can get involved with growing and cooking organic vegetables. This can involve working outside, in our yurts, or in the office. Don’t worry if mobility is an issue, or you are a wheelchair user. We are accessible to everyone.

        Telephone: 015395 61777
      • Making Space

        Making Space mental health services provide person-centred support for people living with a range of mental health conditions, whether mild to moderate, complex, challenging or long-term. Services avaiable in cumbria can be found through the search function on their website.

        Telephone: 01925 571 680
      • Whitehaven Community Trust

        Whitehaven Community Trust is a local charity whose range of projects has continually evolved to meet changing social needs within the community. Services include a Healthy Living Centre, a Pottery, and Supported Accommodation for young people.

        Telephone: 01946 590122
    • Specialist and Condition Specific Helplines

      • Alzheimers Society

        Alzheimers Society are there for anyone affected by dementia, and do everything they can to keep people with dementia connected to their lives and the people who matter most. Services include dementia support, national helpline, dementia café, information programme and singing for the brain.

        Alzheimers Society have local offices in:

        Carlisle - 01228 819 299

        Workington - 01900 607 280

        Kendal - 01539 742 631

        Telephone: 01539 742 631
      • Anorexia & Bulimia Care (ABC)

        ABC provides on-going care, emotional support and practical guidance for anyone affected by eating disorders. They support and care for those struggling personally, and resource and equip parents, families, friends and professionals.

      • Anxiety UK (was National Phobic Society)

        Helpline opening times: Monday to Friday 9:30–17:30

        Anxiety UK works to relieve and support those living with anxiety and anxiety-based depression by providing information, support and understanding via an extensive range of services

        Telephone: 08444 775 774 / 07537 416905 (SMS Service)
      • Beating Eating Disorder (Beat)

        Beat is the UK’s eating disorder charity. They provide information and support through Helplines which people can call, text or email; online support including information, message boards and online support groups; and Helpfinder, an online directory of support services.

        Adult Helpline: 0345 634 1414 or email help@b-eat.co.uk

        Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

      • Bipolar UK

        Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

        There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

        Telephone: 0845 4349913
      • CALM (Campaign Against Living Miserable)

        CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

        Helpline open from 5pm–midnight.

        Telephone: 0800 58 58 58
      • Child Bereavement UK

        Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. They provide confidential support, information and guidance to families and professionals. Their professionally trained bereavement support workers are available to take calls 9am-5pm Monday-Friday.

        Telephone: 0800 02 88840
      • Family Lives

        Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

        Telephone: 0808 800 2222
      • FRANK

        FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

        Telephone: 01768 245 486
      • Miscarriage Assocaition

        Miscarriage Assocaition provide a helpline for people who have been afected by miscariage.

        Telephone: 01924 20 799 (Helpline)
      • Missing People

        Missing People provide a helpline giving support for families of missing children.

        Telephone: 0808 800 7070 (24 hour Helpline) / 0500 700 700
      • National Association for People Abused in Childhood

        Support, advice and guidance for adult survivors of any form of childhood abuse – sexual, physical or emotional.

        Telephone: 0800 085 3330 (FREE infoline)
      • SAFA Cumbria (Self Harm Awareness For All)

        SAFA is a team of qualified staff committed to making a positive difference to the lives of individuals who self harm and to those who support them.

        Barrow : 01229 832269
        Carlisle : 01228 319711

        Telephone: 01229 319711
      • Self Injury Support

        Offers emotional support, listening and signposting to women of any age affected by self injury Callers from Wales can access any of our services Self Injury Support is a national charity that offers support to women and girls, with a particular focus on self-injury, (often called self-harm). They also provide information resources and training.

        Telephone: 0808 800 8088 / 011 7927 9600
      • Survivors of Bereavement by Suicide

        SOBS exist to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide. Their National helpline is listed below, or you can call their local team: Paul (07896 703757); John (07572 975721)

        Telephone: 0844 5616855
    • Suicide prevention Helplines

      • CALM (Campaign Against Living Miserable)

        CALM offer confidential, anonymous and free support, information and signposting to men anywhere in the UK who are struggling with their mental health. Calls and webchats are taken by trained and skilled helpline workers who will listen empathetically, inform appropriately and signpost accurately with the aim to improve the mental well-being of the caller.

        Helpline open from 5pm–midnight.

        Telephone: 0800 58 58 58
      • Hopeline UK

        HOPELineUK is a confidential support and advice service for:
        -Young people under the age of 35 who may be having thoughts of suicide
        -Anyone concerned a young person may be having thoughts of suicide.

        Telephone: 0800 068 4141
      • Samaritans

        24 hour confidential support for people who are experiencing feelings of distress or despair, including those who could lead to suicide.

        Telephone: 116 123 (Freephone)
    • Online Support Communities

      • Beating Eating Disorder (Beat)

        Beat is the UK’s eating disorder charity. They provide information and support through Helplines which people can call, text or email; online support including information, message boards and online support groups; and Helpfinder, an online directory of support services.

        Adult Helpline: 0345 634 1414 or email help@b-eat.co.uk

        Youthline: 0345 634 7650 or email fyp@b-eat.co.uk

      • Bipolar UK

        Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

        There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

        Telephone: 0845 4349913
      • Elefriends

        Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard.

      • National Self Harm Network

        An online forum supporting individuals who self harm to reduce emotional distress and improve their quality of life. The forum provides crisis support, information and resources,
        advice, discussions and distractions. Closely monitored, available 24/7.

    • Accident and Emergency (A&E)

      • Accident & Emergency Departments

        Within Cumbria there are four hospitals providing A&E Services, in Barrow, Carlisle, Kendal, and Whitehaven. Use the search function on the web link provided to locate your nearest A&E, and get directions.

        If you are dealing with a medical emergency, someone is seriously ill or injured and their life is at risk, call 999. Stay on the phone with the operater until help arrives.

        Telephone: 01229 870870
    • Mental Health Services - Young People

      • Kooth

        Online counselling for young people. 

         

        Telephone: 08088 020 008
      • A-Z of NHS Services in Cumbria

        A full list of the Services provided by the NHS in Cumbria, with links to information on what each service provides, and how to contact them.

      • Amaze (Amaze Early Intervention Service)

        Amaze service assesses young people aged between 14 and 35 to see if the service is right for them. It’s natural for young people to experience mood changes for any number of reasons; but for some young people it might be a sign that they’re developing a psychosis. People who experience psychosis may lose touch with reality and may not be able to tell the difference between what is real and what is not. Their thoughts can become muddled and they may see, hear, smell or feel something that isn’t really there.

        Amaze can be accessed via your GP or you can contact us today by email: A-Maze@cumbria.nhs.uk

      • Child and Adolescent Mental Health Service (CAMHS)

        CAMHS is a service for children, young people and families with significant, severe, complex or persistent emotional, mental health, psychological and/or relationship difficulties. 

        Local CAMHS contact details:

        CAMHS East (Carlisle & Eden) - 01228 603017 or camhs.east1@nhs.net

        CAMHS West (Copeland & Allerdale - including Millom) - 01900 705800 camhs.west1@nhs.net

        CAMHS South (South Lakes & Furness) - 01229 402696 camhssouth@nhs.net

      • Complaints and Patient Advice and Liaison Service

        The Patient Experience Team recognise that as a patient, relative or carer, sometimes you may need to turn to someone for help. The Patient Experience Team provides a confidential advice and support service, helping you to resolve any concerns you may have. The team includes Complaints, Patient Advice and Liaison (PALS), Involvement and Engagement of people who use our services and their carers, volunteers and members of the Trust.

        Telephone: 0800 633 5547 (Free phone); 01228 608257 (Landline phone); 07827 312 699 (Text Contact)
      • Whitehaven Community Trust

        Whitehaven Community Trust is a local charity whose range of projects has continually evolved to meet changing social needs within the community. Services include a Healthy Living Centre, a Pottery, and Supported Accommodation for young people.

        Telephone: 01946 590122
      • Your Voice Cumbria

        Young People's Advocacy

        Your Voice can help you to understand your rights, work out what you want to say, help you share your views, wishes and feelings, look at your options and look for a solution. They can make sure you have your voice and views heard.

        Telephone: 0300 0120103
    • GP Practices and Out Of Hours Services

      • 111 service

        111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

        Telephone: 111
      • CHOC (Cumbria Health On Call)

        Cumbria Out of Hours GP Service, providing out of hours care for any urgent but non life-threatening conditions.

        Telephone: 0300 024 7247
      • Local Pharmacy

        Your local pharmacist can also give you expert and confidential advice and treatment without an appointment.

    • Self-help Resources - Online

      • Advice Now

        Advicenow is an independent, not-for-profit website, providing accurate information on rights and the law. They aim to ensure that everybody has access to clear and effective guidance to help them deal with law-related issues.

      • Anorexia & Bulimia Care (ABC)

        ABC provides on-going care, emotional support and practical guidance for anyone affected by eating disorders. They support and care for those struggling personally, and resource and equip parents, families, friends and professionals.

      • Bipolar UK

        Bipolar UK offer information, support groups, online support groups, and a telephone/email helpline for those affected by Bipolar. 

        There are support groups running in Penrith, Whitehaven, and Carlisle. Details can be found using the search tool on the Bipolar UK website.

        Telephone: 0845 4349913
      • Carers UK

        Carers UK offer advice, information, and support to carers. 

        Telephone: 0808 808 7777
      • Elefriends

        Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard.

      • National Self Harm Network

        An online forum supporting individuals who self harm to reduce emotional distress and improve their quality of life. The forum provides crisis support, information and resources,
        advice, discussions and distractions. Closely monitored, available 24/7.

    • Self-help Resources - Young People

      • Kooth

        Online counselling for young people. 

         

        Telephone: 08088 020 008
      • Cumbria Partnership – Life is a Rollercoaster

        Offers signposting and information to young peopla bout a range of issues, including Feelings, Bullying, Sexual Health, Smoking, Asthma, Diabetes, Healthy Eating, Drugs & Alcohol, and Self Harm.

      • FRANK

        FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

        Telephone: 01768 245 486
      • Get Connected

        Get Connected is the UK's free, confidential helpline service for young people under 25 who need help, but don't know where to turn. they offer support around a range of issues including: Abuse and violence, Bullying/Harassment/Discrimination, Citizenship and cultural issues, Crime the law and your rights, Drink, drugs and addictions, Education and training, Families and care, Feelings, mental health and wellbeing, Gender identity and sexual orientation, Harming yourself, Housing and homelessness, Money, Debt and Benefits, Physical health, Sex, relationships and pregnancy, Work and Unemployment.

        Telephone: 0808 808 4994
      • Prince's Trust

        The Prince's Trust help young people aged 13 to 30 get into jobs, education and training.

      • Young Minds

        YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people.

        Telephone: 020 7089 5050
    • Benefits Advice

      • Advice Now

        Advicenow is an independent, not-for-profit website, providing accurate information on rights and the law. They aim to ensure that everybody has access to clear and effective guidance to help them deal with law-related issues.

      • Benefits Advice Service Carlisle

        The Carlisle benefits advice team are specialist welfare rights advisors who provide a comprehensive advice service on the whole range of benefits provided by the Department for Work and Pensions, Cumbria County Council and Carlisle City Council.

        Advisors can:

        -Give advice on the claiming of benefits such as Universal Credit, Employment & Support Allowance, Income Support, Jobseeker’s Allowance, Personal Independence Payment, Housing Benefit, Council Tax Reduction, Social fund payments and Welfare Assistance Scheme

        -Check whether you are receiving your correct entitlement to benefit
        help with appeals, mandatory reconsiderations and reviews 

        -Help with appeals, mandatory reconsiderations and reviews

      • Cumbria Advice Network (CAN)

        Cumbria Advice Network brings together information on services in Cumbria offering support and adivce on a range of matters including Debt and money advice, Consumer Disability, Domestic and Sexual Violence, Education, Employment, Ex-Services, Family and personal, Housing, Immigration, Flooding, Welfare benefits.

      • Directgov

        A government site with information on government services, and money, tax and benefits.

      • Citizens Advice Bureau

        The Citizens Advice (CAB) service offers practical, up-to-date information and advice on a wide range of topics, including: debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Follow the link to find your nearest centre.

        Telephone: 03444 111 444
    • Helplines - Young People

      • ChildLine

        Confidential free telephone counselling service for children about any issue, open 24 hours a day.

        Telephone: 0800 1111
      • FRANK

        FRANK helps you find out everything you might want to know about drugs (and some stuff you don't). For friendly, confidential advice, Talk to FRANK. Webchat, text, telephone, and email services available, as well an online information.

        Telephone: 01768 245 486
      • Get Connected

        Get Connected is the UK's free, confidential helpline service for young people under 25 who need help, but don't know where to turn. they offer support around a range of issues including: Abuse and violence, Bullying/Harassment/Discrimination, Citizenship and cultural issues, Crime the law and your rights, Drink, drugs and addictions, Education and training, Families and care, Feelings, mental health and wellbeing, Gender identity and sexual orientation, Harming yourself, Housing and homelessness, Money, Debt and Benefits, Physical health, Sex, relationships and pregnancy, Work and Unemployment.

        Telephone: 0808 808 4994
      • Hopeline UK

        HOPELineUK is a confidential support and advice service for:
        -Young people under the age of 35 who may be having thoughts of suicide
        -Anyone concerned a young person may be having thoughts of suicide.

        Telephone: 0800 068 4141
      • Kidscape

        Kidscape equip young people, parents and professionals with the skills to tackle bullying and safeguarding issues across the UK

        Telephone: 08451 205 204
      • Winston's Wish

        Winston’s Wish is the leading childhood bereavement charity in the UK.

        Telephone: 0845 203 0405 (Helpline) / 01242 515157 (Office)
    • For parents

      • Child and Adolescent Mental Health Service (CAMHS)

        CAMHS is a service for children, young people and families with significant, severe, complex or persistent emotional, mental health, psychological and/or relationship difficulties. 

        Local CAMHS contact details:

        CAMHS East (Carlisle & Eden) - 01228 603017 or camhs.east1@nhs.net

        CAMHS West (Copeland & Allerdale - including Millom) - 01900 705800 camhs.west1@nhs.net

        CAMHS South (South Lakes & Furness) - 01229 402696 camhssouth@nhs.net

      • Cumbria Family Law

        Solicitors in specialising in Family Law and Divorce.

        Telephone: 01228 829530
      • East Cumbria Family Support

        East Cumbria Family Support support families in Penrith and Carlisle experiencing stress or difficulty and aim to offer practical, emotional and accessible support to reduce isolation and health inequalities and to empower children and their parents. They offer home based support, parenting programs, children's groups, and more.

        Penrith - 01768 593102

        Carlisle - 01228 227348

        Telephone: 01228 227348
      • Family Lives

        Family Lives helps parents to deal with the changes that are a constant part of family life. Their helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.

        Telephone: 0808 800 2222
      • Gingerbread

        Provides helpline advice and practical support for lone parents and their children.

        Telephone: 0808 802 0925
      • Howgill centre

        The Howgill Centre provide education, skills, health, and social care services for children and their families across Copeland and West Cumbria. From practical support to therapeutic intervention, Howgill is here to help.

        Telephone: 01946 62681
      • Kidscape

        Kidscape equip young people, parents and professionals with the skills to tackle bullying and safeguarding issues across the UK

        Telephone: 08451 205 204
      • Parent Helpline

        Young Minds Parent Helpline offer free, confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25. Monday to Friday 9.30am – 4pm, free for mobiles and landlines

        Telephone: 0808 802 5544
      • Well at School

        Supporting children affected by a medical or mental health condition while they are in school. Information and resources on a range of medical and mental health conditions affecting children. Advice from medical consultants, teachers and students on supporting children with a medical or mental health condition while they are at school.

    • Support for carers

      • Alzheimers Society

        Alzheimers Society are there for anyone affected by dementia, and do everything they can to keep people with dementia connected to their lives and the people who matter most. Services include dementia support, national helpline, dementia café, information programme and singing for the brain.

        Alzheimers Society have local offices in:

        Carlisle - 01228 819 299

        Workington - 01900 607 280

        Kendal - 01539 742 631

        Telephone: 01539 742 631
      • Carers UK

        Carers UK offer advice, information, and support to carers. 

        Telephone: 0808 808 7777
      • Carlisle Carers

        Carlisle Carers provide a range of services to support and enhance the lives of unpaid carers of all ages throughout the city and the north east of Cumbria.

        Telephone: 01228 542156
      • Parent Helpline

        Young Minds Parent Helpline offer free, confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25. Monday to Friday 9.30am – 4pm, free for mobiles and landlines

        Telephone: 0808 802 5544
      • South Lakeland Carers

        South Lakeland Carers is an independent, local charity and network partner of Carers Trust. We provide a range of services to support and enhance the lives of unpaid carers of all ages throughout South Lakeland.

        Telephone: 01539 815970
      • Survivors of Bereavement by Suicide

        SOBS exist to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide. Their National helpline is listed below, or you can call their local team: Paul (07896 703757); John (07572 975721)

        Telephone: 0844 5616855
      • West Cumbria Carers

        West Cumbria Carers provides support to carers who look after a family member, relative, friend or neighbor who could not manage without their help. The organisation provides services to carers in the districts of Allerdale and Copeland in the county of Cumbria.

        Telephone: 01900 821976
    • Staying Safe

      • Adult Social Care

        Contact details for local Adult Social Care Offices in Cumbria.

        Adult Social Care is part of Cumbria County Council and is responsible for providing you with help to access the care and support you need, giving information, signposting, advice, and assessments. They can also help any member of the public or family who is worried about the safety of a vulnerable adult living in Cumbria. If you are at risk or suspect someone is at risk, don't ignore it. Your first point of call should be your local Adult Social Care office.

        Telephone: 01900 706301
      • Cumbria Local Safeguarding Children Board

        If you have a serious concern about a child or young person that needs immediate protection you contact the Cumbria Safeguarding Hub.

      • National Youth Advocacy Services

        Provide advocacy for children in need and looked after in Cumbria.

        Telephone: 0808 808 1001 (Helpline)
      • NHS - Cumbria Clinical Commissioning Group (CCG)

        NHS Cumbria CCG has a key role in preventing and responding to harm, neglect and abuse of adults and children. Use this recourse to access policies, strategies and other useful Safeguarding documents.

        Telephone: 01768 245 486
      • NSPCC

        For anyone who needs advice, help or information regarding a child's welfare and for those who want to report concerns they have about a child or young person at risk of abuse.

        Telephone: 0808 800 5000 (Free helpline available 24/7)
    • Older adults

      • Age UK Carlisle and Eden

        Age UK work with and for older people in Carlisle and Eden to help make later life a fulfilling and enjoyable experience. They offer information, advice, events, acitivities, day care, and more.

        Telephone: 01228 536673 / 01768 863618
      • Age UK South Lakeland

        Age UK South Lakeland offer a wide range of services, from supporting older adults to stay independent, keeping fit and safe, to providing day services and lunch clubs. Their services are for anyone in South Lakeland who is aged 50 or above, and their carers

        Telephone: 01539 728180
      • Age UK West Cumbria

        Age UK West Cumbria aim to enable older people across the region to love later life. Offering social activities, community projects, befriending opportunities, help at home, day services, supported activities, and more.

        Telephone: 08443 843 843
      • Alzheimers Society

        Alzheimers Society are there for anyone affected by dementia, and do everything they can to keep people with dementia connected to their lives and the people who matter most. Services include dementia support, national helpline, dementia café, information programme and singing for the brain.

        Alzheimers Society have local offices in:

        Carlisle - 01228 819 299

        Workington - 01900 607 280

        Kendal - 01539 742 631

        Telephone: 01539 742 631
      • Dancing Recall

        The Dancing Recall: Making Connections programme offers people living with dementia dancing sessions and the chance to improve concentration and responsiveness as well as overall mobility, enabling people to express themselves more fully. Uses colour equipment, story and song.

        Telephone: Daphne Cushnie: 01539 822606 / Susie Tate: 01434 345736
      • Memory and Later Life

        The service is for anyone who has new or suspected memory problems, including those with a diagnosis of dementia, and people in later life who have anxiety, depression or psychosis made more complex by physical health needs.

        Your GP, Social worker or other health professional is able to refer to the Memory and Later life Service. We will arrange to meet with you and assess your needs and establish what appropriate support is available.

        Carlisle: 01228 602100
        Eden: 01768 245530
        Allerdale: 01900 705850
        South lakes: 01539 715009

        Alternatively you can contact the Clinical Service Manager, David Storm, on 01228 602100 or at david.storm@cumbria.nhs.uk

        Telephone: 01228 602100

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